How to get help with tech equipment?

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  • If your DOE device is not working properly, please click here: Technical Support
  • If you need to return a device, please read below: 


  • iPad Returns
  • Students who will attend a DOE school next year may keep their DOE iPad over the summer. In the fall, returning students will be asked to bring the DOE device to the school they are attending. This includes students transitioning to new DOE schools, such as middle or high schools or students transferring to a new DOE school.

    Students who are graduating or not returning to a DOE school in the fall will need to return their centrally distributed iPads. If any family needs to return an iPad, they should contact their child’s school, fill out a Technical Support for Families form, or call the help desk 718-935-5100.